Sustainable management involves the careful handling of all three aspects – economic, ecological and social. Customer satisfaction is important for economic sustainability, because reliable, profitable business relationships are essential both for our stakeholders and for our company. From this, we draw the economic strength and the long-term resilience for sustainable projects that can span over several years. 

High customer satisfaction at EVVA

High satisfaction builds trust and loyalty. EVVA measures this through regular large-scale surveys. By "customers" here, we mean our thousands of partner businesses – such as locksmiths and security retailers – who sell our products to end customers worldwide. EVVA is also in ongoing dialogue with general contractors, architects and others. EVVA is assessed against various satisfaction criteria, including the quality of its mechanical and electronic security technology, sales support, after-sales service, training and more. 

EVVA also achieved a high overall satisfaction rating of 1.76 (on a four-point scale) in the last large partner survey in 2023, conducted by the independent opinion research institute Integral, compared with 1.90 for other companies. Around 450 companies took part – from all EVVA locations across Europe.

Impact on satisfaction and economic performance

According to the survey, the most important factor for the satisfaction and profitability of our trading partners is the quality/durability of the products. The quality of our mechanical locking systems, for example, was rated 1.4 by the partners (on a four-point scale) and the degree of innovation was also rated 1.4 – the best result in the survey (more under Quality and Permanent Innovation).

EVVA is currently planning to switch its measurement system to continuous, systematic feedback methods such as the Net Promoter Score.

At all EVVA locations, sales employees are in constant contact with customers to discuss and capture the reasons behind successes and problems alike.

 

Werkblick (Factory View) 2025 – a highly successful event for business partners

At the end of 2025, EVVA hosted its largest event to date for business partners at its headquarters – including factory tours, exhibition areas, and numerous opportunities for interaction. In the follow-up survey, the overwhelming majority expressed their enthusiasm for the event and highlighted the close relationship and strong bond of trust with EVVA.

EVVA also offers its partner companies:

• Cross-site events such as the “Golden Events”, where leading experts and speakers share valuable product and sales experiences with regional EVVA-Partners
   
• A wide range of decorative and promotional materials to help make their security shops attractive to end customers
   
• Open door days at EVVA headquarters, themed factory tours of the company, etc.
   

In addition to these direct impacts, EVVA also generates indirect economic impacts for its business partners and the regional economies in which they operate, for example through the training and professional development courses offered by EVVA. Find out more under Supporting the regional economy and EVVA Academy.

Establishing sustainability

The surveys also cover sustainability topics in order to raise further awareness among trade partners and keep them informed. They are also regularly updated on our sustainability activities via EVVA newsletters.