Sustainable management involves the careful handling of all three aspects – economic, ecological and social. Customer satisfaction is important for economic sustainability, because reliable, profitable business relationships are essential for our stakeholders and our company. From this, we draw the economic strength and staying power for sustainable projects that can stretch over several years. 

EVVA with high customer satisfaction

A high level of satisfaction creates trust and loyalty. EVVA measures them in regular large surveys. By customers, we mean our thousands of partner businesses - such as key services and security specialist stores - that sell our access products to end customers worldwide. EVVA is also working with general contractors, architects, etc. in constant exchange. EVVA is evaluated according to various satisfaction criteria, including the quality of mechanical and electronic security technology, sales support, after-sales service, training, etc.

EVVA also achieved a high overall satisfaction of 1.76 (on a four-stage scale) in the last large partner survey in 2023, conducted by the independent opinion research institute Integral, while the other companies achieved 1.90. Around 450 companies took part - from all EVVA locations in Europe.

Satisfied customers

Impact on satisfaction and economic impact

According to the survey, the most important criterion for the satisfaction and profitability of our trading partners is the quality/durability of the products. The quality of our mechanical access systems, for example, was rated 1.4 by the partners (on a four-stage scale) and the degree of innovation was also rated 1.4 - the best result in the survey (more under Quality and Permanent Innovation ).

At all EVVA locations, sales employees are in constant contact with customers to discuss and record the reasons for successes and problems. EVVA also offers its partner companies:

• Cross-site events such as the “Golden Events”, where prominent experts and speakers pass on valuable product and sales experiences to regional EVVA-Partners
   
• A wide range of decorative and information materials to make your security shops attractive for end customers
   
• Open door days at EVVA headquarters, themed tours of the company, etc.
   

In addition to these direct influencing factors, there are many indirect factors that affect the economy of our business partners and their regional economy, such as training courses offered by EVVA. Find out more under Promoting the regional economy and EVVA Academy.

Establishing sustainability

The surveys also deal with sustainability topics in order to further raise awareness and inform trade partners about them. They are also regularly informed about our sustainability activities via EVVA newsletters.